Five awards for service excellence given at Winneshiek Medical Center

Pictured from left: Deb Tekippe (Same Day Services), Denise Duffy (Obstetrics), Kevin Rockwell (Emergency Department), Velicia Timm (accepting for Bruce Wulfsberg, M.D.), Mary Sender (Same Day Services) and Sue Ondrashek (accepting for Emily Young Johnson, CNM)

Three departments at Winneshiek Medical Center and two individuals have been recognized for the level of service they offer.

At a recent Winneshiek Medical Center award reception, the Obstetrics Department, Emergency Department and Same Day Services–Infusion Therapy were recognized with a gold award.  Emily Young Johnson received a silver award and Bruce Wulfsberg received a burgundy award.

Mayo Health System's Service Excellence Committee established award criteria based on the Press Ganey Patient Satisfaction Survey results.  There were four levels of awards--platinum for those scoring in the 99th percentile in patient satisfaction; gold for those in the 95th -98th percentile; silver for those in the 90th-94th percentile; and burgundy for those who had a statistically significant improvement in patient satisfaction in 2009 when compared with 2008.

 Mayo Clinic and Mayo Health System have set a goal for all providers, specialties and locations to achieve patient satisfaction scores in the 90th percentile.