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Part 3: The new Decorah Hy-Vee will create 88 local jobs

Posted: Thu, Sep 17, 2020 11:06 AM
Garner, Iowa Hy-Vee employee Kristi Ytzen is a Cresco native.

(decorahnews.com visited the Hy-Vee store in Garner, Iowa last year when the announcement was made that Hy-Vee would be opening a store in Decorah.  Here is the third installment from our series of stories posted then):

It's one of the iconic advertising slogans in the Midwest.  Hy-Vee…"Where There's a Helpful Smile in Every Aisle."

Garner, Iowa Hy-Vee Manager Amber Hawks says it's more than just a slogan, however.  Hawks has been with Hy-Vee for 14 years and has worked at five different stores.  She says she stays with Hy-Vee because of the company's focus on customers and on its employees.

For customers, Hy-Vee stresses service, making sure its employees ask questions and offer help in any way they can.

For employees, Hawks says a lot of attention is paid on coaching them on how to work and act.  The goal, says Hawks, is to support one another at every store.

Roughly 75 people work at the Garner Hy-Vee store.  The Decorah Hy-Vee will add 88 new jobs.  Hawks says that in order to reach the goal of "a Helpful Smile in Every Aisle," Hy-Vee looks for naturally friendly people in its hiring process.  Once those people are hired, the company does a lot of work coaching the employees about Hy-Vee's philosophy.

Decorah area residents will have a chance for themselves to see that philosophy in action starting on Tuesday.